Order cancellation & return of goods deliveries
Applicable for customers with delivery addresses with Germany.
You have the right to cancel your online purchase contract within fourteen days without giving any reason.
The contract withdrawal span is fourteen days from the date on which you or a third party named by you,with the exception of the transportation carrier, will be in possesion of the ordered goods.
To exercise your rights of revocation, you must contact us in written form posted to ZOOVERSANDHAUS Jung: Am roten Born 2, 56479 Westernohe / Germany, FAX- 0049 (0) 2664-7594 or e-mail ( Email us ) of your decision to withdraw from the existing contract . You may also use the attached sample of the withdrawal form, but it is not obligatory.
To legitimate your revocation rights, your written withdrawal letter, email or fax must be in our possesion within the given fourteen days deadline.
Consequences of revocation:
By withdrawing from your purchase contract ,
we are obligated, without delayment and latest within fourteen days duration, from the date of your revocation notification receipt, to refund you back all the payments you may have remitted to us including the Shipping costs. Excluded here, is the additional costs arising from the fact that you might have chosen a different shipment method whose tranportation cost surpasses our recommended Shipping partner.
We will use the same system of transaction originally used by you to refund you back, unless a prior agreement is placed between both parties. No arising charges on refunds transaction will be met by you.
We have the right to withhold the reimbursement until we either have fully received our goods back or you provide sufficient and convincing proof that you have returned the goods. Whichever applies earlier.
You are obligated to send the goods promptly and not later than fourteen days from your revocations letter date to:
Am roten Born 2
The Goods must be returned before the expiry of fourteen days revocation deadline.
- You will have to meet the Shipping cost that may arise by sending the goods back.
- You will have to pay for any detected deterioration or depreciation of the goods value from the original condition.
Excluded in the revocation rights are:
-Goods manfactured, cut or curved to your personal requirements i.e Duckboards, Aviary wire grids and etc
-Sealed goods that can not be resold on hygienic basis after the seals have been tampered with.
END OF THE REVOCATION RIGHTS INFORMATION:
Please note this is only legally binding on orders made with delivery and billing adresses in Germany.